Contact information

Contact Information

Last updated: October 6, 2026

If you have questions about your order, digital products, payments, refunds, downloads, access issues, or our website, you can contact PELAVORIEN LLC using the information below.

Company Information

PELAVORIEN LLC
EIN: 98-1976303
8206 Louisiana Blvd NE Ste A 9336
Albuquerque, NM 87113
United States

Email: contact@pelavorien.com
Phone: +1 (505) 648-5041
Website: pelavorien.com

Customer Support

For enquiries regarding:

  • Orders

  • Digital product access

  • Download issues

  • Payment questions

  • Refund requests

  • Technical problems

  • General enquiries

please contact us at:

contact@pelavorien.com

Response Time

We aim to respond to all customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

  • Your full name

  • The email address used for your purchase

  • Your order number

  • The name of the product purchased

  • A brief description of your question or issue

For technical problems, screenshots or other relevant information may also help us investigate the issue more efficiently.

Product-Related Questions

Our customer support can assist with questions relating to:

  • Accessing purchased guides

  • Downloading digital files

  • Understanding product contents

  • Technical access issues

  • General questions about our calligraphy and lettering resources

Customer support does not provide professional calligraphy certification, handwriting analysis, commercial design services, or individualized professional instruction.

Calligraphy Materials and Safety

Our guides may refer to:

  • Pointed nibs

  • Dip pens

  • Ink

  • Paper

  • Rulers

  • Cutting tools

  • Mounting materials

  • Other stationery supplies

Customers remain responsible for:

  • Following manufacturer instructions.

  • Using pointed and cutting tools carefully.

  • Protecting work surfaces from ink.

  • Providing ventilation where required.

  • Keeping unsuitable materials away from children and pets.

Letters, Cards and Keepsakes

Our guides may include ideas for personal cards, notes, envelopes, monograms, and paper keepsakes.

Customers remain responsible for the personal information and wording included in their own projects.

For valuable, historic, or irreplaceable paper items, customers should consider appropriate professional conservation advice.

Business and Legal Enquiries

For business enquiries, legal notices, or other correspondence, please use:

PELAVORIEN LLC
8206 Louisiana Blvd NE Ste A 9336
Albuquerque, NM 87113
United States

Email: contact@pelavorien.com
Phone: +1 (505) 648-5041

Privacy

Any personal information submitted when contacting us will be handled in accordance with our Privacy Policy.